Customer Service Agent - Rawafed Libya for Telecommunication and Technology

Job Title: Customer Service Agent
Location: Head office – Tripoli
The functions included in this job are as follows, but not limited to:
• Receive inbound technical support calls from current customers.
• Assist customers with any queries or questions they may have about their account or purchased services and products.
• Resolve common technical problems by clearly reading the appropriate solutions from the Troubleshooting Manual.
• Escalate more complex technical issues to management appropriately.
• Acknowledge complaints and work to remedy them with a customer-focused approach.
• Assist in updating the troubleshooting manual by providing new information when available.
• Meet Quality Assurance Requirements and other key performance metrics.
• Contribute to continuing development and innovation in the call center.
If you find yourself suitable for this job please send your CV to Vacancies@rltt.net with CV Agent in the subject line.
Deadline for applying is 20th July 2019.

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