Job Description
The functions included in this job are as follows, but not limited to:
- Minimum CompTia A + and 5 years helpdesk supervision experience;
- Be able to support any other issues related to Helpdesk;
- Deal with escalate complex technical issues as appropriately;
- Receive inbound technical support calls from current customers;
- Assist customers with any queries or questions they may have about their account or purchased services and products;
- Resolve common ICT technical problems;
- Assist with repairing and maintaining Laptop’s, Desktop’s, Monitors, Printers and Projectors;
- Assist with an manage faults on VOIP platform;
- Troubleshooting data networks and wireless- WiFi networks;
- Assist with Hardware and Software upgrades.
- Escalate more complex technical issues to management;
- Acknowledge complaints and work to remedy them with a customer-focused approach;
- Meet Quality Assurance Requirements and other key performance metrics;
- Contribute to continuing development and innovation at the Help Desk.
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Benefits
Competitive packages
لتقدم للوظيفة
أنتهت صلاحية الاعلان
