Customer Support Engineer - Giga Ltd

Job Description

A customer support engineer’s role spans across a range of expertise, whereby, the primary responsibility is supporting the timely delivery of technical assistance in order to efficiently analyze customer issues and provide prompt support.

Job Responsibilities

• Handling customers technical support cases through phone, emails, and social media platforms.
• Maintain customers’ confidence by keeping their information confidential.
• Providing timely and accurate customer feedback.
• following up to ensure the problem is resolved.
• Provide input on technical service tools that could be beneficial to customers or employees.
• Working alongside the operations team.

Job Requirements

1. Academic background in technical specialization.
2. Sufficient foundation in the field of a technical support specialist.
3. Passion towards customer service.
4. Ability deal with challenging customer conversations and work under pressure.
5. Sufficient working knowledge of voice telephony.
6. Good in written and verbal communication.

How To Apply

Send your CV to HR@giga.ly

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